How do I redeem my ticket?
Show your mobile or printed voucher to a Big Bus staff member at any stop to receive your physical ticket. Keep it safe-it can’t be replaced.
How long is the full tour loop?
Approximately 90 minutes, not including hop-off time. Buses run from 9:30 AM to 5:00 PM.
Are your buses air-conditioned?
No, we have natural air-conditioning as our buses are open top!
Where does the tour start?
The first departure is from the Independence Visitor Center (SW corner of 6th & Market). You can also board at any of the 27+ stops.
Is the tour wheelchair accessible?
Some vehicles are ADA accessible. Contact Big Bus 48 hours in advance to request accommodations.
Can I bring pets?
Only service animals are allowed on board.
Is my ticket transferable?
Yes. Even if your name is on the voucher, someone else can use it-just present it at a stop.
Can I get a refund for my ticket?
If you booked directly with Big Bus Tours, please request your refund via the Big Bus Tours App or the enquiry form on our website. If you booked through a third-party partner, please contact the original provider to arrange your refund.
How can I request a refund?
Child tickets are available for children aged 4 to 12 years. Children aged 3 and under travel for free when accompanied by a paying adult. All children must be supervised by an adult throughout the tour.